1. Refunds Are Issued When
- A helper never completed the task.
- An item was not purchased.
- There was a duplicate charge.
- A platform error occurred.
Support
NeigborDrop — Refund & Dispute Policy
We aim to resolve issues quickly and fairly. Review how refunds and disputes work on NeigborDrop.
Response timeTypically 48 hours
Contactsupport@neigbordrop.com
CoverageToronto beta
2. Refunds Are Not Issued For
- Change of mind after purchase.
- Incorrect requester instructions.
- Delays caused by the requester.
3. Dispute Process
- Email support@neigbordrop.com with your task ID and details.
- Provide any receipts or screenshots related to the request.
- Expect a response and resolution within 48 hours.
4. Helper Payments
Helper payments are released after requester confirmation, or after manual review if a requester is unresponsive.